If you receive a faulty or incorrect product, please contact us within 24 hours of the delivery date.

If you are not satisfied with your purchase, you may return any unopened and unused items within 18 days from the date of your shipping notification. Please ensure all packaging and seals are intact, as items that do not meet these requirements may not be accepted by our returns department. Note that we cannot accept any perfumes that have been opened, tested, or partially used. This policy does not affect your statutory rights regarding faulty or incorrectly supplied goods.

For returns of Arabic Perfume Shop products, postage costs and associated risks are the responsibility of the customer. Unfortunately, we are unable to cover return postage or refund the original shipping charges unless the return is due to an error on our part, in which case, we’ll be happy to assist. Original postage costs are non-refundable.